HOURS OF OPERATION
I am located in Prince Edward Island – which is an Atlantic Time Zone. My office hours are 10:00 am to 4:00 pm, Monday through Thursday. I am not available on weekends (unless specifically pre-arranged at my hourly rate of $40 per hour.)
I acknowledge the following holidays,and my business is closed during this time.
New Year’s Day – January 1st
Family Day – Third Monday in February
Owner’s Birthday – March 9th
Good Friday
Easter Monday
Canada Day – July 1st
Wedding Anniversary – July 23rd
Civic Holiday – First Monday in August
Labour Day – First Monday in September
Thanksgiving (Canada and US)
Remembrance Day – November 11th – my husband is military so we attend ceremonies.
Christmas – Days vary year to year.
**Please note that I take approximately 4 weeks off throughout the year. The specific dates will be communicated closer to the vacation time with sufficient notice. You will be taken care of!!
BILLING AND PAYMENT
I bill at the end of the month – AFTER services have been completed. A lot of freelancers shy away from this because, well, once bitten, twice shy. However, I believe it fosters trust and as a business owner, I know how freeing it feels to know that funds are available.
So… to keep everything simple and uninterrupted, I ask clients to enroll in Autopay. You will receive an email reminder that your payment is going to be processed.
When you work with me, you are buying a package of time and I commit to having that time available to YOUR business. Because of this, I don’t offer refunds on unused hours, and hours don’t roll over to the next month.
So… to keep everything simple and uninterrupted, I ask clients to enroll in Autopay. You will receive an email reminder that your payment is going to be processed.
When you work with me, you are buying a package of time and I commit to having that time available to YOUR business. Because of this, I don’t offer refunds on unused hours, and hours don’t roll over to the next month.
Things come up. The economy is bad, your client base is low. I get this… I’ve been there. Please let me know in advance and we can pause services.
MEETINGS AND COMMUNICATION
Your time is valuable, and so is mine. If you need to reschedule or cancel a meeting, please give 24 hours notice. I also have all my weekly client check-ins on Monday – New week, new start.
Email is my preferred method of communication but let’s chat about what works for you on our kick-off call. I use Moxie as my client management system. Please get familiar with your client portal. It’s here you will be able to:
➡️ View all your invoices and receipts
➡️ Submit a task request ticket
➡️ Book your monthly meetings
➡️ Get access to your folders and other important links
YOUR ONGOING SUPPORT INCLUDES
🔹Project Management
🔹Operations Managment
🔹Systems Building and SOP Creation
🔹Metrics Monitoring & Analysis
🔹Strategy and Monthly Meetings
🔹Email Marketing
🔹Website Updates & Maintenance
🔹Copywriting, Editing and Graphic Design
🔹Social Media Support
🔹Basic CRM and PM tool setup and management (if you are looking for a full setup, I have an amazing resource)
🔹Operations Managment
🔹Systems Building and SOP Creation
🔹Metrics Monitoring & Analysis
🔹Strategy and Monthly Meetings
🔹Email Marketing
🔹Website Updates & Maintenance
🔹Copywriting, Editing and Graphic Design
🔹Social Media Support
🔹Basic CRM and PM tool setup and management (if you are looking for a full setup, I have an amazing resource)
This list is NOT exhaustive – if there is something else you need, we will discuss at our meetings.